Skills & Competencies for Order Fulfillment Clerk I

Order Fulfillment Clerk I job profile

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JOB SUMMARY for Order Fulfillment Clerk I

Receives and processes orders for materials and merchandise.

JOB RESPONSIBILITIES for Order Fulfillment Clerk I

Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. May prepare packing lists or other order-related documentation.

Order Fulfillment Clerk I SALARY RANGE

BASE 50%
$41,011
TOTAL 50%
$41,371
Job Level
A01
Job Code
OF13000037
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Order Fulfillment Clerk I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Clerk I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Clerk I

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Cites examples of the techniques and approaches used to improve the data entry process.
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Level 2 Behaviors
(Light Experience)
Assists in coding and verifying materials and resources for data processing entry.
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Level 3 Behaviors
(Moderate Experience)
Leverages data collection tools to enter and update collected information.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to resolve escalated errors in data entry.
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Level 5 Behaviors
(Mastery)
Creates data entry protocols to monitor information consistency and integrity for positive business impacts.
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2 Job Family Competencies – Document Processing
Proficiency Level -1
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Cites various document classification categories and systems for the processing of data.
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Level 2 Behaviors
(Light Experience)
Assists in processing document requests of various electronic formats to classify documents.
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Level 3 Behaviors
(Moderate Experience)
Extracts layout and structure from documents for processing and routing to intended recipients.
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Level 4 Behaviors
(Extensive Experience)
Coordinates daily workflow of document processing to ensure on-time and accurate completion of forms.
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Level 5 Behaviors
(Mastery)
Designs methodologies for efficient document processing to meet business and operational goals.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Order Fulfillment Clerk I

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

Summary of Order Fulfillment Clerk I skills and competencies

There are 0 hard skills for Order Fulfillment Clerk I.
9 general skills for Order Fulfillment Clerk I, Data Entry, Document Processing, ERP Systems, etc.
5 soft skills for Order Fulfillment Clerk I, Attention to Detail, Time Management, Followership, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Clerk I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Followership.

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